One of these companies is new to the Agile programme, we did training for the entire company last month and this week I was there to get them started for real. This meant we had to design their board layout and talk about workflow. Once again I found myself advocating Xanpan, the cross between Extreme Programming and Kanban.
The board layout - effectively workflow - is on which reoccurs in Xanpan systems and I would like to discuss here. (I’ll explain the layout here and in a second blog entry I’ll post a picture and talk about the future.)
The problem companies/teams face is: they have planned and unplanned work to do. Typically this is some project they are working to deliver but they need to work on support issues - bug fixes - too. I say that, but it is not just support issues, sometimes it is clients who shouts very loud, or managers who can’t say no, or customers who refuse to wait a few days - indeed sometimes to do so would be the wrong thing to do.
The Scrum answer to this is to stamp on the unplanned work. The team are locked - remember commitment and Sprint-goal. This unplanned work is a problem the Scrum Master should stop - or declare Abnormal Termination of Sprint. Particularly in small companies this isn’t a very useful answer, the truth is, things are more complicated than that, planet-Scrum is too simple.
The ultimate solution is to look at the reason these unplanned items are arising and try to address the root course. In time it might well be possible to do that but right now we don’t want to block the team’s transition. Even in the long term this might be the way of the world for such a team.
The Kanban answer would be to go in the other direction: run all work as “unplanned” and just restock the to-do queue as needed. However this robs the team of the rhythmic certainty of a Sprint. Many of the teams I see need to move away from seat-of-the-pants decision making and knee-jerk reactions. Adopting regular iterations builds in decision making points and helps individuals understand their roles.
So: Xanpan, keep iterations/sprints but allow for unplanned work. To do this we design a board which begins with the three columns:
- Prioritised (usually this queue is limited)
- WIP: In development (usually WIP limited)
At any time work can be added to the Unplanned column. The column is unlimited.
A few minutes before the morning stand-up meeting around the board the person with authority populated the Prioritised column reviews and populates it. This could be the Project Manager, Business Analyst, Team Leader or someone else, the role and title doesn’t matter, what is important is that this person has the authority to do this. On one team this was the joint responsibility of the Project Manager and Business Analyst.
This person looks at the work still in the Prioritised queue, and they review the Planned Work and Unplanned work. From these sources they decide the priorities for today. When the team gather they can see what the priorities are. For the sake of simplicity it normally makes sense for the Prioritised queue to be limited and for the priorities to be ordered: 1, 2, 3, up to the limit.
If need be priorities can be changed during the day: maybe something even more urgent arrives - or goes away, maybe the prioritised queue empties, or some such.
Effort estimates are normally assigned to planned work during the planning meeting. For unplanned work some teams don’t both adding estimates, some added a quick estimate from the person who picks up the card when they pick it up and some put an effort estimate on when it is complete.
Importantly, the original source (planned or unplanned) is recorded on the card - maybe a different colour card, maybe a dot, a word, whatever. At the end of the Spring the team can review how much planned and how much unplanned work was undertaken.
Thats it really: planned, unplanned and prioritised. The first two are effectively queues for the third. Somebody, or bodies, are responsible for balancing priorities.
It is possible that this workflow/board layout is actually a transitional layout. After running with this flow for a while there will be data on how much unplanned versus planned work actually occurs.